Technology

Zendesk vs Freshdesk: Best Customer service software comparison

In the Era of the Digital world, Online business is flooding everywhere on the Network. With the increase in Online Business and marketing, customer Service becomes the basic need. When things come to giving query Support to our users, two names come into our mind, Zendesk, and Freshdesk, but which one is better? Stay on the page and scroll till the end to know about Zendesk vs Freshdesk.

Zendesk Vs Freshdesk

Zendesk, and Freshdesk both our Customer Service Software. Zendesk was founded, 12 years ago, in 2007 while Freshdesk was founded a little later in 2010. According to research, 73% of consumers in the US report spending more money and favor to do business with a company that gives better customer service. And 33% of consumers would jump to a new brand if they experienced bad customer service. Both the Desks provide some common Features and benefits but when you consider your need, you will find out which one is good for you.

1) Zendesk vs Freshdesk: PricingĀ 

Zendesk Support

Track, prioritize, and solve customer support tickets, Annual Pricing starts from $5-$199. See the image below for detailed information.

Zendesk customer support plans

Zendesk Suite

Everything you want is wrapped up in one package at a unique price. Pricing starts from $89/month. For more information, Thoroughly go through the image below.

Zendesk suite pricing

Individual Service Plans Zendesk

Guide: $29 per agent per month

Chat: $59 per agent per month

Chat Zendesk

 

Talk: $89 per agent per month

Talk Zendesk

 

Connect: Solve Customer issues proactively

Explore: Annual plans start from $9

Explore Zendesk

Freshdesk Pricing

Freshdesk pricing is divided into 5 categories:

Sprout- good for startups, Monthly Subscription Fees: Free

Blossom- best for Small scale industries, Monthly Subscription Fees: Rs. 1399

Garden- good for medium scale one, Monthly Subscription Fees: Rs. 2599

Estate- Provide best for large teams, Monthly Subscription Fees: Rs. 4699

Forest- Serve for Enterprise, Monthly Subscription Fees: Rs. 8999

To check the annual pricing scheme, Follow the image below:

Freshdesk yearly pricing

2) Zendesk vs Freshdesk: Features

1) Ticket Organization (Zendesk vs Freshdesk)

Zendesk provides you more customization when it comes to ticket management. According to my observation, Zendesk wins here. Freshdesk offers a compelling ticket filtering view, That allows you to see any specific tickets you want to see. With Freshdesk, you select a view from a dropdown menu and then see your messages filtered accordingly.
Zendesk views provide a much more visual and informative interface.

2) Live Chat (Zendesk vs Freshdesk)

Freshchat, Freshdesk’s live chat software, allows you to display the chat on your website and reform chats into tickets. Its user-friendly navigation feels like using Slack or another team chat app except packed with data on website path history, user contact details, and past issues customers have faced.

Zendesk’s chat feature isn’t as showy and attractive, but it shows all of the required information in one place without any extra navigation. Data like visitor path, past ticket history, and customer details are immediately on display without having to minimize chat or click to other windows.

3) Zendesk vs Freshdesk: Language Supported

Both the Softwares provides multiple language support. So it is very easy for the user to use the software.

Freshdesk provides support in 34 different languages. Some are English, German, Japanese, French, Italian, Portuguese, Turkish, Chinese, Spanish, Russian, Dutch, Polish, Swedish.

Officially supported languages, translations are provided by Zendesk.

Locale ID Language Support + Talk Guide Chat Chat Widget and Web Widget Explore Mobile Apps Mobile SDK
ar Arabic Yes Yes Yes Yes No Chat only Yes
pt-br Brazilian Portuguese Yes Yes Yes Yes Yes Yes Yes
bg Bulgarian Yes Yes Yes Yes Yes Yes Yes
cs Czech Yes Yes Yes Yes Yes Yes Yes
da Danish Yes Yes Yes Yes Yes Yes Yes
nl Dutch Yes Yes Yes Yes Yes Yes Yes
en-us English Yes Yes Yes Yes Yes Yes Yes
fi Finnish Yes Yes Yes Yes Yes Yes Yes
fr French Yes Yes Yes Yes Yes Yes Yes
de German Yes Yes Yes Yes Yes Yes Yes
el Greek Yes Yes Yes Yes Yes Chat only Yes
he Hebrew Yes Yes Yes Yes No Chat only Yes
hi Hindi Yes Yes Yes Yes Yes Chat only Yes
hu Hungarian Yes Yes Yes Yes Yes Chat only Yes
id Indonesian Yes Yes Yes Yes Yes Chat only Yes
it Italian Yes Yes Yes Yes Yes Yes Yes
ja Japanese Yes Yes Yes Yes Yes Yes Yes
ko Korean Yes Yes Yes Yes Yes Yes Yes
no Norwegian Yes Yes Yes Yes Yes Yes Yes
pl Polish Yes Yes Yes Yes Yes Yes Yes
ro Romanian Yes Yes Yes Yes Yes Yes Yes
ru Russian Yes Yes Yes Yes Yes Yes Yes
zh-cn Simplified Chinese Yes Yes Yes Yes Yes Yes Yes
es Spanish Yes Yes Yes Yes Yes Yes Yes
sv Swedish Yes Yes Yes Yes Yes Yes Yes
th Thai Yes Yes Yes Yes Yes Chat only Yes
zh-tw Traditional Chinese Yes Yes Yes Yes Yes Yes Yes
tr Turkish Yes Yes Yes Yes Yes Yes Yes
vi Vietnamese Yes Yes Yes Yes Yes Chat only Yes

Why Choose Zendesk over Freshdesk

1. Zendesk’s current reporting is delivering the insights your business needs.

2. Its support organization is grown up with workflows and customizations.

3. Zendesk Provides better customer support.

4. Zendesk’s Dashboard and ticket Organization is simple to understand and easy to use.

Why choose Freshdesk over Zendesk

1) Lesser Cost

2) Better Productivity

3) Manage tickets more easily

4) Never wait to reach a human

Final Words…

Before summing up, I would like to give you a simple side-by-side comparison.

Zendesk Freshdesk
Pricing More expensive Less Expensive and free-option is also available
Dashboard Easy-to-use and customizable Simple interface with filters
Ticket Management Easy, All-in-one place proper Navigation
Live Chat Simple Showy and Attractive
Reports and Data Analysis Lots of data; not easy to parse; slow to load Clear and automated reporting; gamification for agents
CustomizationĀ  Customization Standard Customization, with drag-and-drop ticket field customization
Integration 700+ native integrations ~300 native integrations
Security Basics+ HIPAA and PCI Covers the basics only

Zendesk vs Freshdesk, Is the picture clear now, friend? Both the customer Service provides the best of them. Features, Benefits, Availability all are here to get you out of the confusion. I hope I have given you a clear idea of which one is best suited for you.

If you like the article, hit Like button and In case of any query, feel free to Comment.

About the author

priyanka mittal

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