In the Era of the Digital world, Online business is flooding everywhere on the Network. With the increase in Online Business and marketing, customer Service becomes the basic need. When things come to giving query Support to our users, two names come into our mind, Zendesk, and Freshdesk, but which one is better? Stay on the page and scroll till the end to know about Zendesk vs Freshdesk.
Zendesk, and Freshdesk both our Customer Service Software. Zendesk was founded, 12 years ago, in 2007 while Freshdesk was founded a little later in 2010. According to research, 73% of consumers in the US report spending more money and favor to do business with a company that gives better customer service. And 33% of consumers would jump to a new brand if they experienced bad customer service. Both the Desks provide some common Features and benefits but when you consider your need, you will find out which one is good for you.
1) Zendesk vs Freshdesk: Pricing
Contents
Zendesk Support
Track, prioritize, and solve customer support tickets, Annual Pricing starts from $5-$199. See the image below for detailed information.
Zendesk Suite
Everything you want is wrapped up in one package at a unique price. Pricing starts from $89/month. For more information, Thoroughly go through the image below.
Individual Service Plans Zendesk
Guide: $29 per agent per month
Chat: $59 per agent per month
Talk: $89 per agent per month
Connect: Solve Customer issues proactively
Explore: Annual plans start from $9
Freshdesk Pricing
Freshdesk pricing is divided into 5 categories:
Sprout- good for startups, Monthly Subscription Fees: Free
Blossom- best for Small scale industries, Monthly Subscription Fees: Rs. 1399
Garden- good for medium scale one, Monthly Subscription Fees: Rs. 2599
Estate- Provide best for large teams, Monthly Subscription Fees: Rs. 4699
Forest- Serve for Enterprise, Monthly Subscription Fees: Rs. 8999
To check the annual pricing scheme, Follow the image below:
2) Zendesk vs Freshdesk: Features
1) Ticket Organization (Zendesk vs Freshdesk)
Zendesk provides you more customization when it comes to ticket management. According to my observation, Zendesk wins here. Freshdesk offers a compelling ticket filtering view, That allows you to see any specific tickets you want to see. With Freshdesk, you select a view from a dropdown menu and then see your messages filtered accordingly.
Zendesk views provide a much more visual and informative interface.
2) Live Chat (Zendesk vs Freshdesk)
Freshchat, Freshdesk’s live chat software, allows you to display the chat on your website and reform chats into tickets. Its user-friendly navigation feels like using Slack or another team chat app except packed with data on website path history, user contact details, and past issues customers have faced.
Zendesk’s chat feature isn’t as showy and attractive, but it shows all of the required information in one place without any extra navigation. Data like visitor path, past ticket history, and customer details are immediately on display without having to minimize chat or click to other windows.
3) Zendesk vs Freshdesk: Language Supported
Both the Softwares provides multiple language support. So it is very easy for the user to use the software.
Freshdesk provides support in 34 different languages. Some are English, German, Japanese, French, Italian, Portuguese, Turkish, Chinese, Spanish, Russian, Dutch, Polish, Swedish.
Officially supported languages, translations are provided by Zendesk.
| Locale ID | Language | Support + Talk | Guide | Chat | Chat Widget and Web Widget | Explore | Mobile Apps | Mobile SDK |
| ar | Arabic | Yes | Yes | Yes | Yes | No | Chat only | Yes |
| pt-br | Brazilian Portuguese | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| bg | Bulgarian | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| cs | Czech | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| da | Danish | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| nl | Dutch | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| en-us | English | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| fi | Finnish | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| fr | French | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| de | German | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| el | Greek | Yes | Yes | Yes | Yes | Yes | Chat only | Yes |
| he | Hebrew | Yes | Yes | Yes | Yes | No | Chat only | Yes |
| hi | Hindi | Yes | Yes | Yes | Yes | Yes | Chat only | Yes |
| hu | Hungarian | Yes | Yes | Yes | Yes | Yes | Chat only | Yes |
| id | Indonesian | Yes | Yes | Yes | Yes | Yes | Chat only | Yes |
| it | Italian | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ja | Japanese | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ko | Korean | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| no | Norwegian | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| pl | Polish | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ro | Romanian | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ru | Russian | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| zh-cn | Simplified Chinese | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| es | Spanish | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| sv | Swedish | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| th | Thai | Yes | Yes | Yes | Yes | Yes | Chat only | Yes |
| zh-tw | Traditional Chinese | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| tr | Turkish | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| vi | Vietnamese | Yes | Yes | Yes | Yes | Yes | Chat only | Yes |
Why Choose Zendesk over Freshdesk
1. Zendesk’s current reporting is delivering the insights your business needs.
2. Its support organization is grown up with workflows and customizations.
3. Zendesk Provides better customer support.
4. Zendesk’s Dashboard and ticket Organization is simple to understand and easy to use.
Why choose Freshdesk over Zendesk
1) Lesser Cost
2) Better Productivity
3) Manage tickets more easily
4) Never wait to reach a human
Final Words…
Before summing up, I would like to give you a simple side-by-side comparison.
| Zendesk | Freshdesk | |
|---|---|---|
| Pricing | More expensive | Less Expensive and free-option is also available |
| Dashboard | Easy-to-use and customizable | Simple interface with filters |
| Ticket Management | Easy, All-in-one place | proper Navigation |
| Live Chat | Simple | Showy and Attractive |
| Reports and Data Analysis | Lots of data; not easy to parse; slow to load | Clear and automated reporting; gamification for agents |
| Customization | Customization | Standard Customization, with drag-and-drop ticket field customization |
| Integration | 700+ native integrations | ~300 native integrations |
| Security | Basics+ HIPAA and PCI | Covers the basics only |
Zendesk vs Freshdesk, Is the picture clear now, friend? Both the customer Service provides the best of them. Features, Benefits, Availability all are here to get you out of the confusion. I hope I have given you a clear idea of which one is best suited for you.
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