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Aetna Health Insurance Company Review

Founded in 1853 Aetna managed to be the leading health insurer in the US. Having over 40 Million users Aetna is known for its brawny financial strength and customer satisfaction. One of the best things about Aetna health insurance is that it offers a multitude of plans including dental, pharmacy and disability insurance. Great customer service stands it out among the mob and if you are planning to choose Aetna as your health insurance partner then go through the post and reveal the pros, cons, our verdict, and other notable aspects.

Let’s check out the Aetna Health insurance company review and decide whether you go for Aetna or jump to another insurance company.

Aetna Health Insurance Company (Review)
Aetna Health Insurance Company (Pros, Cons, Verdict)

Aetna customer satisfaction and Financial strength

One of the most considerable aspect before choosing an insurance company is its financial strength and customer satisfaction. Aetna got the good ratings from the renowned insurance rating organizations: A.M.Best gave Aetna A, Fitch AA-, Moody’s A1, and Standard and poor’s A+.

If the existing customers are going to renew their plan that means they are fully satisfied with the services and after a deep survey we found that over 80% of Aetna’s users are renewing the insurance plans.

Aetna Health Insurance plans

Aetna covers a wide array of family, individual, Medicare and other insurance plans. Not only health insurance plans but also you can save your money by participating in its HSA and health saving plans. Aetna offers a variety of plans that we can’t explain in our review and you can explore them after visiting their site. Here I have listed the most important ones:

  • Medicaid
  • Medicare
  • Medigap
  • Health saving accounts
  • Prevention care
  • Family Plans
  • Claims
  • Indemnity Plans
  • Long term plans
  • Short term plans
  • Dental and vision insurance
  • Disability Insurance
  • International insurance

Aetna Customer Service

Aetna’s customer service makes it different from other health insurers and I can say it is the best health insurance company in terms of customer service. You can contact its customer service representatives via email, phone, and by social media platforms.

Also, you get the services of a virtual nurse which is available for 27/7 to give answers to your queries. Aetna’s website is easy to navigate and you can put your queries in the FAQ section easily. Via the site, you can find a doctor, buy an insurance plan, or get the best medical help for you and your family as well. Aetna mobile app is available for both Android and iOS users on the Google Play store and the app store for using it while on the go.

Aetna Health Insurance: The Good

  • Great financial strength and outstanding customer service ratings stand it out among the mob.
  • You can purchase health insurance plans straight from Aetna’s website.
  • Aetna boasts a huge collection of service providers and you can choose as per your requirements and convenient.
  • Affordable insurance plans.
  • Aetna student health plans

Aetna Health Insurance: The bad

  • One of the major drawbacks of Aetna is that its plans are available in limited states including Alaska, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Maine, Michigan, Nevada, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, and West Virginia.
  • Another shortcoming of Aetna health insurance is the lack of short terms plans. Aetna offers very few numbers of short term plans when compared with other health insurers.
  • Aetna website’s FAQ section gives emphasis on account management and doesn’t give satisfactory answers regarding prices, premiums, and deductibles.

Aetna contact number

Aetna hosts numerous plans which can be fit in your health insurance needs and for more inquiry, you can check the Aetna website. If you want to make a call to Aetna’s customer care executives then the contact numbers are given below:

1-800-US-AETNA (1-800-872-3862)

1-860-273-0123 for the resident of Connecticut

Note: You can call on these numbers from 7 a.m to 7 p.m

Aetna health service consumer reviews

Catherine of West Palm Beach, FL Verified Reviewer

Original review: April 17, 2019

“I had Aetna before I retired 12 years ago. Now that I have Medicare Aetna is my secondary health insurance. I never had any problems with Aetna before Medicare or after. The company I retired from pays 90% of my premium which was part of my retirement benefits after 30 years with the company which makes it financially easier for me. I find Aetna very reliable”.

Wayne of Fond Du Lac, WI Verified Reviewer

Original review: April 10, 2019

“After reviewing provider plan options offered by my employer selected Aetna as it covered all doctors used as well as all Rx. Now 3 months into coverage they indicate they will not be covering one of the name brand drugs. This appears to be bait and switch and am not happy with this. All in all Rx coverage much better than last year’s Express Scripts which was terrible”.

Review Source

Our Verdict

Choosing an insurance partner can escape you from major expenses regarding your health. Doesn’t matter you are going to visit a physician or admitted to the hospital insurance company pay your bills. In terms of the health insurance company, Aetna grabbed the reputed position because of its affordable plans and quality customer services.

Although there is a lack of short term plans, Aetna’s plans meet the requirement of a wide array of customers. Also, Aetna is available in the limited states of the US and if you are not living in that states then you can check our post on best health insurance companies in the US.

About the author

rupali gupta

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